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Customer Service

How can I become a DeKalb-Cherokee Gas Customer

To open a new or additional account come by our office at 1405 Gault Avenue, South, Fort Payne or 1111 W. Main Street in Centre. A customer representative will help you complete an application and explain our services and billing procedures to you. You will be required to pay a $25 meter deposit for a new service, a $75 meter deposit for an existing service and $150 for a mobile home or rental unit.

How much does it cost to have gas service extended to my home?

DeKalb-Cherokee Gas will run at no charge a service line up to 500 feet and install a meter next to your house . Homeowners pay a $25 meter deposit. Mobile home owners and renters pay a $150 meter deposit. You are then responsible for the cost of installing the gas appliances in your home.

What are the advantages of natural gas?

As a DeKalb-Cherokee Gas customer you enjoy the most efficient and economical means to heat your home, cook your food, dry your clothes and produce hot water for washing and bathing. When you compare BTU's (the units used to measure energy), the advantages of natural gas over other common household fuels are apparent. Natural gas costs you about one-third less than LP (Propane) gas and two-thirds less per million BTU's than electricity.

What additional benefits do DeKalb-Cherokee Gas customers have?

Once you become a Dekalb-Cherokee Gas customer advantages like financing of your natural gas appliances and a heating and cooling system becomes available. Plus a $300 rebate on tankless or tank-type natural gas water heaters is available to all new and existing customers. DeKalb-Cherokee Gas also offers Simple Budget Payment plan that allows you to pay one low monthly bill for the entire year.

How dependable is natural gas?

Many natural gas appliances like space room heaters, gas logs, stoves and water heaters work for you even during electric power outages. Gas is a cozy consolation to a rough winter storm because even during extreme conditions your home can stay warm, safe and secure. And natural gas is plentiful. Most of the gas used in the United States is domestically produced.

How safe is natural gas?

In year after year of use in over 40 million American homes natural gas has a superior safety record over all other forms of energy. There are far fewer accidents involving natural gas equipment than any other alternative. The reason natural gas is safe is that a leak can be readily detected. It can be smelled.

What to do if you smell gas?

Natural gas has no odor, but we add a chemical with a distinctive odor to it to make it easy to detect. If you smell this odor, check first to see if a pilot light has gone out on one of your appliances. If you continue to smell gas, here's what to do:

  1. Open the windows and doors. Avoid flame or operation of anything electrical.
  2. Call DeKalb-Cherokee Gas at 845-3731 in Fort Payne or 1-800-239-5606 during normal business hours.
  3. If the odor is extremely strong, leave the building. A DeKalb-Cherokee Gas representative will locate the source and if necessary, shut off the gas at no charge to you.

We're on call 24-hours a day, 7 days a week

After 4:30 p.m. and before 8:00 a.m. call : 1-800-239-5606 from anywhere within the gas district. After normal business hours this number should be used only in case of an emergency. Routine business with DeKalb-Cherokee Gas should be conducted 8:00 a.m. until 4:30 p.m.

If you have problems with your gas meter or gas lines. Call us. Our professional maintenance staff provides service on all gas distribution and service equipment including your gas meter and gas piping from the street
main up to your meter. To have gas lines from the meter to your appliances installed or repaired, you'll need to call a licensed plumbing contractor.

And remember, if you suspect a gas leak-inside or outside-call us immediately at
845-3731 in Fort Payne or 1-800-239-5606.
Call 1-800-239-5606
from anywhere after normal business hours.